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Bad Houseguest - by Jacopochi

It's been so long since we've had anyone over, I've been really cleaning the house up for our guest.  I hope the plumber appreciates all this effort.

5/5/21 Update.  

The plumber was the worst first houseguest during the pandemic. The plumber made me angry. I decided to let it go and not post a review because the general response women, yeah, women get from providing feedback or talking about what is going on is not good.  There are labels and names used to describe them: Karen, bitch, hypochondriac, crazy, emotional.  Add on being a minority, or as I'm more seeing these days "an other" to describe anyone different, and there is another layer of treatment variety that I'm struggling to articulate.

Then I got emails every day asking for a review.  I sent feedback to the company instead.

I got quoted off angie's list for slow drains. When I spoke with the person who called to schedule, I let them know it was multiple drains.

The person who came cleared hair off a bathroom sink plunger and from what I understand, felt everything else was running fine.

I was not told until after the work was done that I was quoted a single drain price, which I don't know why this would not have come up when I said it was multiple drains from the person who scheduled, or on the quote emailed to me as even a footnote.

My kitchen drain is still slow. I use that sink every day, more than anyone else, and know full well when it is draining slowly and don't need to be told it seems fine and really the problem is how the pipes are installed in this old house.  It's condescending and when I encounter service providers that act like this, I will never use them again.  

The person who came said that he actually charged less because he looked at multiple drains. He left after only speaking to my husband who did not receive the quote and therefore had no reason to question the pricing.  We were both working here in the house.  When I came out after a meeting to see how things were going, he was already gone. I sent a note via the messaging app that I was charged more than quoted.  Then, the person who came here called me to explain the pricing. I explained what information I had received, and honestly didn't sound like he gave two shits about what I had to say.  

This was straight out poor quoting, poor communication, poor service, and treating me like a freakin' 1950s housewife by disregarding what I was saying and defaulting to dealing with my husband. I made the call, I got the quote. Find me and talk to me.  Make sure I feel like the work was actually done before you leave. If you quote me and then fail to communicate, charge me what you quoted. If you want me to post this on the damned review site I will, otherwise, take me off your email distribution and leave me alone.

Some articles

https://yourdaye.com/vitals/cultural-musings/doctors-take-womens-pain-less-seriously
https://hbr.org/2018/05/how-companies-can-identify-racial-and-gender-bias-in-their-customer-service
https://www.buzzfeed.com/victoriavouloumanos/women-share-being-ignored-by-men-for-men-3





 

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